How long is an online demo?
A demo usually lasts between 20 to 30 minutes. However, often after viewing the system, clients are excited and have questions! If you think of additional questions after a demo, it is no problem! We believe it is important when investing in software to fully understand all aspects and we welcome questions.
Can we access the system from anywhere?
Yes! FanGo is cloud-based so, providing you have an internet connection, users can access the system anytime, anywhere from any computer, tablet or mobile device.
We have a certain way of reporting. Can the reports be customised?
Customised reporting is included with FanGo Premium. To ensure the requirements of each department are met, the FanGo team will have discussions with relevant staff and reports will be tailored accordingly. All reports can be downloaded in real-time.
A “ticket type” is the specific combination of name, price and availability of a ticket. Using a variety of ticket types can generate increased demand and/or widen an event’s appeal to different audiences. For example, an event which offers "General Admission Adult", "General Child" and "VIP" has three ticket types.
Can my customers apply promo codes?
Where available, you have complete control when generating promo codes. Existing clients have explained how simple the promo code feature is for guests to apply. It is also possible to run marketing campaigns which track how promo codes are applied, enabling you to establish where best to target your advertising.
Once I give the green light, how long until I can use the software?
This depends largely on the functionality required for your system but typically, development takes three weeks. We are a proactive team and will begin work immediately upon receiving confirmation. We regularly send you links to our demonstration platform so you can monitor progress and we welcome your feedback.
Once launched, who is my point of contact?
Once launched, you will be assigned a dedicated account manager – no customer service robots here! We pride ourselves on our ability to support clients and our entire team are friendly and will welcome your calls, emails or texts. We always encourage you to contact us immediately with any queries.