Rudding Park | fango Case Study
Rudding Park is a luxury resort in Harrogate which features 90 bedrooms and suites, two restaurants, destination spa, residents gym, 14 seat cinema, two golf courses, TrackMan driving range and meetings and events space. Set within 300 acres of beautiful parkland, Rudding Park is three miles south of Harrogate with easy access to both York and Leeds.
Rudding Park continually seeks innovative solutions to enhance guest experience and streamline operations. In 2021, they partnered with fango, a Bespoke Event Management Software, to revolutionise the way they manage events.
Valerie Cook, Head of Sales and Revenue at Rudding Park commented: “Prior to fango, managing events wasn’t an easy task. Everyone in this industry knows hosting events can involve endless calls and emails from guests, manually inputting ticket data into tracker spreadsheets, creating table plans, chasing guests for deposits and balances, monitoring menu choices, sending out and collecting drink pre-order forms, manually preparing operational and sales reports… Long story short – it can be an ‘admin breeding ground’!
Beth Prideaux, Assistant Revenue Manager at Rudding Park adds: “fango provided the perfect solution for our events. Its bespoke software meant fango were able to adapt and develop the functionality to suit our business needs. It’s such a powerful system. We initially used it to manage our Christmas parties, however, we soon realised it could solve many of our issues and have rolled its use out to all our ticketed and pre-ordered events ranging from seasonal events to small meeting rooms, golf range nights and weddings too! It’s an amazing platform which has allowed us to streamline so many processes and enhance the overall guest experience.”
Rudding Park Event Partnership with FanGo
Recognising the need for a comprehensive event management solution, Rudding Park partnered with fango, an industry-leading events software designed to streamline event operations and enhance guest experiences.
fango worked closely with the Rudding Park team, successfully streamlining the entire booking and pre-ordering process, simplifying previously manual tasks like collecting menu choices, table planning and guest tracking dietary and/or allergens.
With fango’s assistance, everything from event bookings to food and drink pre-orders, payments to automated reporting, is now seamlessly managed. This has led to a huge reduction in admin for both the Rudding Park events team and their guests. Additionally, the transition to a cashless system facilitated by fango resulted in over 5,000 tickets sold in 2023, with 49% of those payments processed outside of normal office hours!
fango offered a range of features tailored to meet the Rudding Park brief, including:
1. Centralised Bespoke Platform: fango provided Rudding Park with a centralised platform for managing all aspects of their events and weddings, from initial enquiries to post-event feedback.
2. Online Booking and Pre-ordering System: Through fango, Rudding Park implemented a seamless online booking and drinks pre-ordering system, simplifying the reservation process and enhancing guest convenience
3. Meeting Rooms Management: Working closely with the Rudding Park events team, fango developed a Meeting Room Booking system, optimising scheduling and resource allocation, as well as streamlining the booking process, enhancing visibility into room availability, and facilitating efficient management of resources such as AV equipment, seating arrangements, and catering services.
4. Wedding Management: fango’s innovative features, such as digital guest invitations, interactive seating charts and personalised event itineraries, enabled Rudding Park to enhance the guest experience and exceed expectations.
The partnership with fango improved the Rudding Park events and wedding management processes, leading to significant improvements in several key areas:
Efficiency and Productivity: By automating manual processes and centralising event management tasks, fango significantly increased efficiency and productivity, allowing the Rudding Park team to focus on delivering exceptional service.
Improved Operational Performance: fango’s data analytics and reporting tools provided valuable insights into event performance and client preferences, enabling Rudding Park to make informed decisions and continually improve their events.
Customisation and Customer Satisfaction: fango’s customisation options empowered Rudding Park to create unique and tailored experiences for each client, strengthening customer satisfaction and loyalty.
The partnership between Rudding Park and fango has transformed the resort’s events and wedding management processes, setting new standards for excellence and guest service in the hospitality industry. By leveraging fango’s advanced technology and innovative features, Rudding Park has successfully elevated the guest experience to a five-star level, while streamlining operations and maximising efficiency.
Ready to Make Your Events A Success With fango?
Just like Rudding Park, your venue can set itself on the path towards unparalleled success by partnering with fango. In the same way Rudding Park events have transformed into a more streamlined, efficient and enjoyable experience for guests and staff alike, your events can be too!
All you have to do is embrace the power of fango’s software, designed to simplify the complexities of event management. With features such as centralised booking systems, automated pre-ordering, and comprehensive analytics, fango offers the tools you need to streamline operations, enhance guest satisfaction, and boost your event sales.
Are you ready to redefine your event management with the innovative solutions provided by fango? Join the growing number of elite venues transforming their event experiences. Let fango be your partner in success. Book a demo call today!