How long is a demo?
Our demos typically last around 30 minutes. However, most prospective clients are excited to explore further and often have additional questions and that’s absolutely fine! We understand how important it is to fully grasp every aspect of the software before making an decision and we welcome any follow-up questions even after your demo.
How soon can I start using FanGo after giving the go-ahead?
The setup time depends on the functionality you require, but for online ticketing and pre-ordering, we can have you up and running within three business days.
Our team will begin work immediately upon confirmation and share preview links along the way, so you can monitor progress and provide feedback in real time.
Who will be my point of contact after launch?
After launch, you’ll have a dedicated account manager - no automated customer service here! Our friendly team is always available by phone, email, or text and we’re happy to jump on a call anytime to walk you through a feature or answer a question.
Who handles the development?
Fango’s development is handled entirely in-house by our full-time team of highly skilled software engineers. We never outsource any work. Every engineer is fully qualified and trained to the highest standards, ensuring top-quality results and continuous innovation.
How secure is fango?
Fango Ltd is GDPR compliant and registered with the ICO. Payments are handled by Stripe, which is audited by a PCI-certified auditor and certified to PCI Service Provider Level 1 - the highest level of security in the payments industry. Fango holds Cyber Essentials accreditation - the UK government-backed certification that demonstrates our commitment to protecting your business and your customers' data from cyber threats. From secure payment processing to protected guest information, you can trust that fango meets the highest standards of digital security.
Who processes the payments?
All online payments are processed securely through Stripe, which provides one of the most reliable and trusted payment services globally. Stripe is certified as a PCI Level 1 Service Provider, the most stringent certification available in the industry.
How do we track payments?
Fango provides comprehensive financial reports, detailing every transaction. These reports can be downloaded at any time by staff with the appropriate access rights.
Can I refund a guest?
Yes - you have full control over guest refunds directly within the system. Refund policies are set by each client, so you can choose what works best for your business.
Are there any hidden fees?
Not at all. Fango operates with complete transparency - no hidden charges or unexpected costs after launch. Our founders built fango to be a fair, cost-effective and honest alternative to traditional systems and we’re proud to stand by that commitment.
Can we access the system from anywhere?
Yes! Fango is a cloud-based platform, meaning you can access it anytime, anywhere - from any computer, tablet, or mobile device, as long as you have an internet connection.
Are the reports customisable?
Absolutely! We work closely with your team to tailor reports to each department’s needs. All reports are available for real-time download and if you already have a preferred format, simply share a copy - we’ll replicate it within fango. From then on, you can generate the report instantly or schedule it to be emailed directly to you.
What is a “ticket type”?
A “ticket type” refers to a specific combination of a ticket’s name, price, and availability. Offering different ticket types helps boost demand and appeal to a broader audience.
For example, an event offering “General Admission Adult,” “General Child,” and “VIP” tickets would have three distinct ticket types.
Can my customers apply promo codes?
Yes! You have complete control over creating and managing promo codes. Our clients find them easy to use and effective for marketing campaigns. You can also track promo code usage to identify which marketing channels drive the best results.