Bespoke Software Explained
Launch Process
1
Initial Discussion
We schedule a call to discuss your exact requirements and demonstrate our functionality
2
Business Plan Creation
We send you a detailed proposal and schedule a follow-up call to ensure we fully understand your requirements, development plan, and review our charges
3
Launching Your New System
We agree on a launch date and regularly send you updates to preview your system
4
System Training and Ongoing Support
You receive your complimentary training and meet your dedicated point of contact
Christmas Events Package
FanGo Christmas 2023 Analysed
FanGo served over 100k users, facilitated 500k+ Christmas ticket sales and processed over £1 million in drink pre-orders alone
Clients who switched to FanGo in 2023 saw ticket sales increase by 28% to 49% compared to their manual methods in 2022
Notably, 42% of these sales occurred outside of regular office hours
Key Christmas Features
Online Ticketing
Online Ticketing
Food & Drink Pre-Ordering
Food & Drink Pre-Ordering
Collect Allergen Information
Collect Allergen Information
Phased Payments
Phased Payments
Place Cards
Place Cards
Drag & Drop Visual Tables Plans
Drag & Drop Visual Tables Plans
Bespoke Reporting
Bespoke Reporting
Automated Emailing
Automated Emailing
Christmas Events Package Pricing
No Development Fee Contract!
Monthly Fee (£) - 89
99
Choose Between
4.5% Commission
OR
£1.20 Per Ticket Sold
These fees can either be deducted from the ticket or passed onto your guest
*Prices Exclusive of VAT
Please view some of our most frequently asked questions.
Basics
How long is a demo?
Our demos typically last 30 minutes, however, following the demo, prospective clients are usually excited and often have additional questions! That’s absolutely fine! We understand the importance of fully grasping all aspects of the software before making an investment and we welcome any questions you may have, even after the demo
Can we access the system from anywhere?
Yes! FanGo is cloud-based so, providing you have an internet connection, users can access the system anytime, anywhere from any computer, tablet or mobile device
Are the reports customised?
Absolutely! To ensure each department’s needs are met, the FanGo team will work with relevant staff to tailor reports accordingly. All reports can be downloaded in real-time. If you have a preferred report format, simply send us a copy, and we’ll replicate it within the system. From then on, the system will generate the report automatically, which you can either download in real-time or schedule to be emailed directly to you
What’s a “ticket type”?
A “ticket type” refers to the specific combination of a ticket’s name, price, and availability. Utilising different ticket types can boost demand and broaden an event’s appeal to various audiences. For example, an event offering "General Admission Adult," "General Child," and "VIP" tickets has three distinct ticket types
Can my customers apply promo codes?
Yes! You have full control over generating promo codes. Existing clients have found the promo code feature easy for guests to use. Additionally, you can run marketing campaigns that track promo code usage, helping you identify the best channels for targeting your advertising
How soon can I start using the software after I give you the go ahead?
The lead time depends on the specific functionality you require, but for online ticketing and pre-ordering, it typically takes 5 business days. Our proactive team will begin work immediately upon your confirmation. During the process, we’ll regularly send you links to preview the platform so you can monitor progress and share feedback
Who is my point of contact after launch?
After launch, you’ll be assigned a dedicated account manager - no automated customer service here! We pride ourselves on providing exceptional support, and our entire team is friendly and available to assist you by phone, email, or text. We encourage you to reach out with any questions at any time and we’re always happy to jump on a call to show you how to use a feature
Who handles the development?
FanGo has a full-time team of exceptional software engineers who manage every aspect of development in-house. We never outsource any work. All our engineers are fully qualified and trained to the highest standards, ensuring top-quality results
Security & Payments
How secure is FanGo?
FanGo Ltd is GDPR compliant and registered with the ICO. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry
Who processes the payments?
Stripe has been integrated within the FanGo system and provides the most secure and effective online payment service. Stripe is certified as a PCI Level 1 Service Provider which is the most stringent level of certification available in the payments industry
How do you keep track of payments?
FanGo provides comprehensive financial reports detailing a full breakdown of each transaction. These reports are downloadable for staff with appropriate access rights
Can I refund a guest?
As our Clients set their own refund policies, this is entirely up to you, but you will have full control of guest refunds via the system
Is it too good to be true – are there any hidden fees?
At FanGo, we’re upfront about our fees from the very start. Our founders strongly disliked hidden charges, especially those that appear after a launch, so we’ve committed to a transparent and cost-effective pricing model. No other company can match FanGo's ability to develop streamlined bespoke systems
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