Before launch, the FanGo team will meet you either at your venue or via an online call and provide a tailored demonstration of the system. We understand that each project and partnership is unique and all venues handle events slightly differently. That's why we take the time to listen and understand your specific requirements, offering you and your team the perfect opportunity to see the benefits of our event management system and ask any questions.
Working closely with you throughout development, we send you regular links to our demonstration platform. This provides the perfect opportunity for you to give feedback and allows us to adjust your bespoke system to meet your exact requirements. We value open honest communication and foster a collaborative environment where everyone's input is valued.
Once your event booking system is launched, we provide 24/7 support, ensuring a smooth experience for all our clients. That's why we assign a dedicated account manager to be your primary point of contact throughout your partnership with us. The success of your system is our top priority and we pride ourselves on 5* Customer Service. We ensure: - Prompt and Responsive Communication - Proactive Troubleshooting and Issue Resolution - Ongoing Training and System Optimisation - Feedback and Feature Requests
Whether you're a small venue, large event space or part of a chain, our training will be customised to meet your needs. We offer a range of in-person and/or online training and support. A complimentary training is delivered to empower your staff and provide the skills and confidence to use the system. With nothing to install on your computer and no hardware purchase required, our intuitive layout is easy to use. Your staff will quickly become familiar with the system's interface and confidently use it to manage your venue's events.
Within just 3 days, you can start utilising the full power of our platform. Enjoy the freedom to log in to our system from any computer, tablet, or mobile device, wherever and whenever you need it. No more manual spreadsheets or archaic paper forms! Designed for ease of use and flexibility, FanGo’s time-saving functionality helps you work smarter, not harder.
Our clients use the FanGo software daily and we are incredibly proud of the feedback we’ve received. Who better to tell you about our customer service than our clients themselves? Take a moment to check out their testimonials to see what they say about the ongoing support we provide.